When will my order be delivered if I order now?
Orders are usually dispatched on the first business day after payment has cleared. Thereafter, it takes approximately 5-10 days for delivery to occur. The exact time frame will depend on factors such as the exact location of delivery and size of the order. Deliveries occur on weekdays within normal business hours (public holidays excluded).
Who will deliver my order?
Massage Warehouse makes use of reliable contracted third-party transporters with a national delivery network.
Where do you deliver to?
We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.
How will I know when my order is on its way?
Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the 3rd party courier or with our distribution office. This can be done telephonically or on the relevant websites.
Anything else I should take note of when my order arrives?
It is important that cartons be checked for visible damages and that the number of cartons/parcels delivers corresponds with the number indicated on the waybill. Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton. Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill and be reported to us within 48 hours from receipt of order. We advise you to read our Terms and Conditions for more detailed information.