Personal information about visitors to our site is collected only when knowingly and voluntarily submitted.  For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa. 

Personal information is only collected for the stated purposes as agreed and consented to by Data subjects.  In addition, where necessary information may be retained for legal or research purposes. Including:

• To gather contact information for customer service purposes;
• To confirm and verify customer identity for security purposes;
• For the detection and prevention of fraud, crime, money laundering or other malpractice;
• To conduct market or customer satisfaction research or for statistical analysis;
• For audit and record keeping purposes as required by law;
• In connection with legal and warranty purposes.
• In connection with marketing, where consent has been given.

To ascertain the extent to which your personal data has been collected kindly contact us via email at popia@wheco.co.za 

Registration
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account to view or amend the personal information held by us. 

For Credit Card payments, users are directed to Paygate, a secure third-party credit card processor.  This website does not collect, neither do the owners of this website store customers credit card details in any way. 

Personal information may be disclosed to service providers involved in the delivery of products or services to customers. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act. We may also disclose personal information:

•   Where there exists a duty or a right to disclose in terms of law or industry codes;
•   Where it is necessary to protect our rights.

Unless otherwise stated no personal information will be disclosed to any third party. If you wish to withdraw consent to authorized third-party disclosure contact us at popia@wheco.co.za  

Our Data Security policies and procedures cover:

•   Physical server and data security;
•   Computer and network security;
•   Employee access to personal information;
•   Secure communications;
•   Security in contracting out activities or functions e.g., delivery;
•   Retention and disposal of information;
•   Acceptable usage of personal information;
•   Governance and regulatory issues;
•   Monitoring access and usage of private information;
•   Investigating and reacting to security incidents

 In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.  

 IP Addresses

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies and Applets

We use cookies to provide you with a better experience. These cookies and Applets allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

We provide links to Websites outside of our websites, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Website and its privacy statement.

You may opt out of seeing ads for this site by visiting the “Google Opt-out Page” http://www.google.com/settings/ads